FAQ
COVID-19 related queries: What are you doing to ensure safety?
We are adhering to all appropriate health and hygiene standards in line with guidance from the World Health Organization. We are maintaining the highest standards of hygiene at all of our physical locations and ensuring our people only report for work if they are fit and healthy.
How to Care for Your NiceAces Bags
Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the exterior of your bag.
Our bags are made of high quality material and are easy to maintain. They should be dusted with a dry or slightly damp lint-free cloth and mild soap.
Be cautious when wearing denim and other dark fabrics, as they can transfer onto the lighter colored bags.
Are your bags genuine leather?
After years of research and material testing, we decided to produce bags with high quality vegan or synthetic leather. This material is lightweight, helps the bags keep their shape, increases their water resistance and makes the bags more durable for outdoor activities.
Can you ship internationally?
We currently ship internationally and the shipping cost will be calculated at the checkout.
If you have any problems purchasing online please contact us at support@niceaces.com. We will be happy to help.
How can I check the status of my order?
You’ll be able to see order details and shipping information for all your orders. After your order ships, we’ll email you with your tracking information. You’ll also be able to see it in your order history.
Can I exchange my order?
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual Exchanges and Returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.
Business Opportunity
If you own a store and are located outside of the United States and are interested in establishing an ambassador partnership or dealership please contact us at support@niceaces.com.
NiceAces continues to grow and we plan to expand our partner community to include domestic sellers. If you would like to become a partner please contact us at support@niceaces.com.
